Entries by Sarah Smith

People Buy From People They Trust

While our beloved event industry is working through some very challenging times at the moment, it is natural to start to question how we will recover.  The good news is that events are now starting to return to us.  Domestic enquiry levels within most countries are improving, with some glimmers of hope in the long […]

Interview with Dylan Cole, General Manager, Novotel Sydney Manly Pacific

We recently interviewed Dylan Cole, General Manager, Novotel Sydney Manly Pacific to get an insight into the effects of COVID-19 on the Conference Market and how Hotels are managing these changes. Have you implemented additional cleanliness standards to maintain the health and safety of your guests and staff? High standards of hygiene and cleanliness are […]

Managing the sales office during COVID-19

The hospitality industry has been devastated by the COVID-19 pandemic, and many difficult decisions have had to be made regarding standing down, or making employees redundant in order to make it to the other side.  We recognise that venues may have employees from other departments, General Managers or part time sales employees managing sales activity. […]

Tips for Returning to Work

As restrictions begin to ease, and life is getting closer to some sort of normal, a lot of sales teams are starting to return to work, albeit many are on reduced hours and perhaps expected to pick up different tasks during this time. Make sure you understand the expectations of your responsibilities.  Ask questions, gather […]